Patient Information

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Patient Information


Should you be unable to attend your appointment we ask that you let reception staff know as soon as possible, so that we can reallocate the time. Please note that a non-attendance or cancellation of less that 12 hours may occur a fee. 

Should your appointment need to be moved due to changes in the doctor's schedule we will contact you as soon as possible and endeavour to reschedule your appointment with as little delay as possible.


All patients attending for a consultation require a valid referral from either a GP (valid for twelve months) or a specialist (valid for three months) to ensure that Medicare benefits are payable.

Patients are responsible for ensuring that their referral is current for all existing and new conditions.

New Patient Forms

If you have not received a new patient information package via the post, please click here to download a printable copy to bring to your appointment. 

What to bring

To ensure the specialist has all the information required please bring relevant x-rays, scans, a list of current medications, health fund information and new patient forms (posted out via mail or obtainable above).


We ask for payment on the day of consultation, by cash, cheque or EFTPOS. A HICAPS rebate will also be avaliable for Allied Health appointments for patients covered for ancillary benefits. 

Theatre Procedures

If your doctor decides to admit you to hospital for a procedure, please be aware that if you are a privately insured patient there will be an out of pocket fee charged by the practice for this procedure and anaesthetics.

Patients who are unisured, WorkCover or TAC please contact reception for more information. 


Car parking is avliable at the Epworth Hospital, including limited disabled parking at the front of the Ewpworth Hospital patient car park.  Please note that all parking is metered with a ticket system to gain entry to the car park. This ticket is payable at the pay station located outside of the Epworth entrance foyer, prior to exit. 

Information for WorkCover / TAC / DVA Patients

Patients attending under a current TAC or WorkCover claim are required to provide all relevant details of their claim prior to seeing the specialist. This includes claim number, insurer, case manager, date of accident and employer, if applicable. Please note that a valid referral is also required ofr all WorkCover or TAC patients. 


If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly. If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with HCC: Fill out a complaint form online at or Phone 1300 582 113 between 9am and 5pm. Monday to Friday to discuss your complaint.