Complaints

At Pain Matrix, we understand the importance of addressing your concerns and ensuring your satisfaction. We strive to provide exceptional service, and our dedicated team is here to assist you with any complaints you may have. Whether it’s regarding our products, services, or any other aspect of your experience, we are committed to resolving any issues promptly and efficiently. You can reach out to us via email at info@painmatrix.com.au or simply give us a call. We value your feedback and look forward to the opportunity to address your concerns and enhance your overall experience with Pain Matrix.

If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial.

To lodge a complaint with HCC: Fill out a complaint form online at www.hcc.vic.gov.au or Phone 1300 582 113 between 9am and 5pm. Monday to Friday to discuss your complaint.